The first step will be applying for your Booting Company License through City of Austin – Parking Enforcement. Which is located at 1111 Rio Grande Street. Please contact them for their procedures.
After you apply for your company license, then you will need to drop off your Boot Operator Permit applications and fees to the Austin Police Department – Highway Enforcement, which is located at 4201 Ed Bluestein Blvd. We accept applications Monday thru Friday - 8:30am to 3:30pm. Please remember that your Booters will need to go to one of the IdentoGo locations (https://www.identogo.com/) first to get their Criminal History check before applying. They will need to use the City of Austin’s six-digit service code (11GYVN) when getting their Criminal History check.
Some things to keep in mind:
- A Booting Operator Permit application will not be processed until the Booting Company has an active license. Parking Enforcement will send my unit daily email notifications of approved Booting Companies.
- If an applicant is untruthful on their application, it is an automatic denial and the applicant will have to wait 6 months to re-apply. This usually happens when they indicate that they have never been convicted of a crime and we find convictions in their criminal history check. Our Criminal History Check is extensive.
Applicants who are denied for any reason are allowed to request a Denial Hearing, where a Hearing Officer will take into account:
- The applicant’s testimony on why they should be allowed to be issued a license.
- Letters of recommendation for the applicant.
- Testimony from others on the character of the applicant.
- Please note that sending in applications for Booters that you know will be denied, hoping they get a license through a Denial Hearing, will slow down the process for everyone. Setting up a Denial Hearing requires time and manpower from my already short staffed unit.
- A Boot Operator Permit is different than a Tow Truck Operator License (although they look almost the same). If your employee Boots and Tows, they will need both.
- The $15 permit fee can be paid for by cash, check or money order and must be brought to 4201 Ed Bluestein Blvd.