Jul 31, 2020 - 11:34 am CDT

Officer Rodrigues #7510 went above and beyond today for me. Our trailer tailgate broke off on the highway at a dangerous spot where there was no way to get it safely. I called 911 fully expecting someone to block traffic so I could retrieve it. Instead, in less than 5 minutes they called and said my tailgate was in the parking lot at Office Depot. I didn't think one man could pick the thing up! I figured a few guys blocked traffic while a few others got the tailgate but he did it all on his own and was very kind. We appreciate everything you guys do to keep us safe. And thank you Officer Rodrigues!

- J.O.

Jul 20, 2020 - 02:19 pm CDT

Sergeant Davis, I would like to extend my thanks and appreciation for Officer Frank Creasey's and Officer Randolph Boyd's support for our neighborhood Birthday Caravan on Monday, July 13th in Balcones Woods and helping to make it so special.

This caravan was in celebration of a US Army Veteran's 95th birthday!

On Friday, July 10, I reached out to Officer Creasey about participating in the birthday caravan. Even though this was just a few days before the event, he could not have been more supportive and responsive. Officer Creasay not only agreed to support this event, but he went above and beyond to personally reach out to the Lone Star Military Vehicle Collector's group to see if they could also participate with one of their classic military vehicles.  

Having the police escort lead our caravan (as well as ensure traffic safety) followed by approximately 40 neighbors and then having the surprise of the military jeep at the end of caravan was beyond special to our veteran. He later said this was one of his best birthdays ever!

The respect and kindness Officer Creasey and Officer Boyd showed him, his wife of 41 years, and all the neighbors is very much appreciated!  

~KQ

Mar 26, 2020 - 02:16 pm CDT

Thank you email

Mar 10, 2020 - 01:55 pm CDT

On Mar 09, 2020 at 4:41 pm, I had car trouble at the intersection of Winstead and Enfield and immediately dialed 911.  After 10 minutes, no one had arrived yet, so I called again and was assured help was on the way. A minute later, Sgt. Bealand drove up behind me, but he wasn’t responding to the 911 call. He was simply on his way to somewhere and saw my dire situation and stopped to help me. He told me someone else would be coming, but in the meantime he advised me of my tow truck options. Sergeant Bealand stayed with me till Officers Simmons and Mewis arrived.  I don’t know which officer called the towing service, but I’m very grateful that by 5:41 pm, Leo with “A Tex Towing” was towing me home.  I was in contact with my husband who met me and Leo at the garage.  Please say a big “Thank you” to the dispatcher and the 3 officers who helped me get home safely that night.

- P.S.

Jan 29, 2020 - 09:39 am CST

Hi there,

I just wanted to drop a quick note to say thanks to Officer Dale #6633 and Officer Franklin for their help today (1/27/2020). Someone broke into my garage, and they really turned a stressful situation around for me. They could've just taken a report and went on with their day, but they took their time assessing the situation. They showed me how to jam the garage door locked to help prevent theft, and they even made the apartment complex changed my locks before they left the scene.

I especially want to call out Officer Dale's professionalism. He was so polite and kind, and he really went above and beyond to make sure I felt safe in a bad situation. Please pass along my thanks to these officers, and if there is a place where I can send them a handwritten note, I'd love to do so.

Thanks again!

KB
 

Jan 23, 2020 - 02:31 pm CST

I was homeless with my kids and Officer Sophia Loera drove up to us in a shopping center on north Lamar. Someone had called in a mom and 2 kids sleeping outside of a store. It was me and my 2 boys. I denied that I needed help not wanting to get in trouble but the officer asked me 2 times if I had somewhere to go. I was gonna lie to just get her off my back but something about her voice made me break down and ask for help. Then started almost a year of motel rooms ..cps cases....rehab and a torn apart family. Me and my kids are still healing. I am still in rehab but we are constantly talking about this officer who asked that second time if we were ok. She could have went about her day, on to the next call. But I'd like to think she felt something was wrong. If she wouldn't have asked that second time....who knows where me and my boys would be. Me and my kids would be super excited to see her again. She took us out for breakfast at  McDonald's, called a case worker and I think someone from the homeless alliance. She is truly an angel. 

~NA
 

Jan 22, 2020 - 09:09 am CST

We wanted to extend a compliment to an APD officer that stopped my husband and me yesterday as we exited the 130 toll road coming into Austin. We had exceeded the speed limit, and Officer Driskill came over smiling and friendly. He could not have been nicer or more respectful and courteous in the traffic stop. It was a federal holiday, and he probably would've preferred a day off with his family. I had a question for him about an elderly family member who continues to drive, and he took the time to explain the Texas laws on that issue and on renewing a driver's license.

We support and are grateful for all law enforcement personnel, as well as the military and first responders, and we wanted to let this officer know that we appreciated his professionalism and kindness. We pray he always stays safe and protected in his duties. Many thanks to all APD officers for their service.

~D&D

Jan 02, 2020 - 02:38 pm CST

I went for a ride-along in David sector on October 19, 2019, 2p-12a shift. I wanted to say a heartfelt thank you to Officer Gomez and Officer Loureiro for their hospitality. I know it must be difficult for officers when they have another person in their space, but both officers were completely professional, welcoming and friendly. I learned so much about the police department in just one short shift. Thank you to these officers and to APD for offering this program to Citizen Police Academy participants. Thank you!!!

~KS

Jan 02, 2020 - 11:36 am CST

I would like to recognize officers James Thrift #8601, Justin Berry #6134, and Randy DeLuna #6440 for finding my daughter and ultimately saving her life. This simple letter of thanks can never truly express our appreciation enough for everything you have done to help our family. Thank you so much for a job exceptionally well done. You represent a commitment that goes way beyond the routine call of duty. I would also like to thank Chief Manley for his leadership and for continuing to build a department of dedicated, loyal officers who are an amazing contribution to our community. So often in your line of work there are amazing people who get overlooked because they always do an outstanding job. Know that from my family to all of you your dedication and selflessness is truely appreciated. God Bless and keep each of you safe.

~KT

Dec 27, 2019 - 07:53 am CST

I contacted your dispatch and requested an emergency message be delivered to a family member's address in Austin. Officer McCollum #8214 was assigned to the detail. He was unable to deliver the message but did provide me with information regarding my family member's case number. Officer McCollum was courteous, professional and very kind to me. I truly appreciated the time and courtesy Officer McCollum showed during a stressful time for our family.

Thank you,

L.D. 

Jul 20, 2020 - 02:19 pm CDT

Sergeant Davis, I would like to extend my thanks and appreciation for Officer Frank Creasey's and Officer Randolph Boyd's support for our neighborhood Birthday Caravan on Monday, July 13th in Balcones Woods and helping to make it so special.

This caravan was in celebration of a US Army Veteran's 95th birthday!

On Friday, July 10, I reached out to Officer Creasey about participating in the birthday caravan. Even though this was just a few days before the event, he could not have been more supportive and responsive. Officer Creasay not only agreed to support this event, but he went above and beyond to personally reach out to the Lone Star Military Vehicle Collector's group to see if they could also participate with one of their classic military vehicles.  

Having the police escort lead our caravan (as well as ensure traffic safety) followed by approximately 40 neighbors and then having the surprise of the military jeep at the end of caravan was beyond special to our veteran. He later said this was one of his best birthdays ever!

The respect and kindness Officer Creasey and Officer Boyd showed him, his wife of 41 years, and all the neighbors is very much appreciated!  

~KQ

Making a Difference
Mar 26, 2020 - 02:16 pm CDT

Thank you email

Making a Difference
Mar 10, 2020 - 01:55 pm CDT

On Mar 09, 2020 at 4:41 pm, I had car trouble at the intersection of Winstead and Enfield and immediately dialed 911.  After 10 minutes, no one had arrived yet, so I called again and was assured help was on the way. A minute later, Sgt. Bealand drove up behind me, but he wasn’t responding to the 911 call. He was simply on his way to somewhere and saw my dire situation and stopped to help me. He told me someone else would be coming, but in the meantime he advised me of my tow truck options. Sergeant Bealand stayed with me till Officers Simmons and Mewis arrived.  I don’t know which officer called the towing service, but I’m very grateful that by 5:41 pm, Leo with “A Tex Towing” was towing me home.  I was in contact with my husband who met me and Leo at the garage.  Please say a big “Thank you” to the dispatcher and the 3 officers who helped me get home safely that night.

- P.S.

Making a Difference
Jan 29, 2020 - 09:39 am CST

Hi there,

I just wanted to drop a quick note to say thanks to Officer Dale #6633 and Officer Franklin for their help today (1/27/2020). Someone broke into my garage, and they really turned a stressful situation around for me. They could've just taken a report and went on with their day, but they took their time assessing the situation. They showed me how to jam the garage door locked to help prevent theft, and they even made the apartment complex changed my locks before they left the scene.

I especially want to call out Officer Dale's professionalism. He was so polite and kind, and he really went above and beyond to make sure I felt safe in a bad situation. Please pass along my thanks to these officers, and if there is a place where I can send them a handwritten note, I'd love to do so.

Thanks again!

KB
 

Making a Difference
Jan 23, 2020 - 02:31 pm CST

I was homeless with my kids and Officer Sophia Loera drove up to us in a shopping center on north Lamar. Someone had called in a mom and 2 kids sleeping outside of a store. It was me and my 2 boys. I denied that I needed help not wanting to get in trouble but the officer asked me 2 times if I had somewhere to go. I was gonna lie to just get her off my back but something about her voice made me break down and ask for help. Then started almost a year of motel rooms ..cps cases....rehab and a torn apart family. Me and my kids are still healing. I am still in rehab but we are constantly talking about this officer who asked that second time if we were ok. She could have went about her day, on to the next call. But I'd like to think she felt something was wrong. If she wouldn't have asked that second time....who knows where me and my boys would be. Me and my kids would be super excited to see her again. She took us out for breakfast at  McDonald's, called a case worker and I think someone from the homeless alliance. She is truly an angel. 

~NA
 

Making a Difference
Jan 22, 2020 - 09:09 am CST

We wanted to extend a compliment to an APD officer that stopped my husband and me yesterday as we exited the 130 toll road coming into Austin. We had exceeded the speed limit, and Officer Driskill came over smiling and friendly. He could not have been nicer or more respectful and courteous in the traffic stop. It was a federal holiday, and he probably would've preferred a day off with his family. I had a question for him about an elderly family member who continues to drive, and he took the time to explain the Texas laws on that issue and on renewing a driver's license.

We support and are grateful for all law enforcement personnel, as well as the military and first responders, and we wanted to let this officer know that we appreciated his professionalism and kindness. We pray he always stays safe and protected in his duties. Many thanks to all APD officers for their service.

~D&D

Making a Difference
Jan 02, 2020 - 02:38 pm CST

I went for a ride-along in David sector on October 19, 2019, 2p-12a shift. I wanted to say a heartfelt thank you to Officer Gomez and Officer Loureiro for their hospitality. I know it must be difficult for officers when they have another person in their space, but both officers were completely professional, welcoming and friendly. I learned so much about the police department in just one short shift. Thank you to these officers and to APD for offering this program to Citizen Police Academy participants. Thank you!!!

~KS

Making a Difference
Jan 02, 2020 - 11:36 am CST

I would like to recognize officers James Thrift #8601, Justin Berry #6134, and Randy DeLuna #6440 for finding my daughter and ultimately saving her life. This simple letter of thanks can never truly express our appreciation enough for everything you have done to help our family. Thank you so much for a job exceptionally well done. You represent a commitment that goes way beyond the routine call of duty. I would also like to thank Chief Manley for his leadership and for continuing to build a department of dedicated, loyal officers who are an amazing contribution to our community. So often in your line of work there are amazing people who get overlooked because they always do an outstanding job. Know that from my family to all of you your dedication and selflessness is truely appreciated. God Bless and keep each of you safe.

~KT

Making a Difference
Dec 27, 2019 - 07:53 am CST

I contacted your dispatch and requested an emergency message be delivered to a family member's address in Austin. Officer McCollum #8214 was assigned to the detail. He was unable to deliver the message but did provide me with information regarding my family member's case number. Officer McCollum was courteous, professional and very kind to me. I truly appreciated the time and courtesy Officer McCollum showed during a stressful time for our family.

Thank you,

L.D. 

Making a Difference