Nov 04, 2020 - 11:52 am CST

To Whom it May Concern:

I wanted to take a moment to commend Officer Douglas Ellis. Our company, In-N-Out Burger, has been having a number of problems at our location on Airport Blvd. in Austin; most of the issues are related to the residents of a nearby halfway house. Since the number of incidents has increased over the last couple of months, I reached to Austin PD and was put in contact with Officer Ellis. I could immediately sense that Officer Ellis wanted to help, as he offered some helpful hints as to how to make the situation better.  Additionally, he shared our concerns with other APD officials and with Code Compliance, and provided contact information for people outside of the department who might be able to help. However, what I have appreciated the most is how often he reaches out to me, either by phone or email, with updates. Sometimes I need to interact with various police departments regarding issues at our restaurants here in Texas; based on my experiences, Officer Ellis and APD have certainly met and exceeded my expectations, especially in these challenging times. 

We all need to focus more upon all of the positive things that are happening in our communities; please let Officer Ellis and APD know how much they are appreciated by In-N-Out Burger and the entire community! 

Sincerely, K.W. 

 

Sep 18, 2020 - 01:14 pm CDT

I am the Victim Services manager for a local police department. Yesterday I was sent out to a call of a terrified woman who would not speak to any of the officers who out with her. EMS was also on scene. We were able to get her to go a hospital. I rode in the ambulance with her. After a time at the hospital the victim was able to tell us pieces of what happened and it turned out to be an APD case. Officer David Rodriguez arrived and was briefed by officers about the condition of the victim. He knocked on the door and announced who he was. He asked permission from the victim to enter and to sit down. He took his time and helped her with deep breathing instructions when she would become upset. He treated her with respect and kindness. Haleigh Bolton from Victim Services came in and I introduced the victim to her. By this time the victim had been given anti- anxiety medication and was doing much better. Haleigh explained things to her and told her how she could help. I felt comfortable leaving this victim in the hands of Officer Rodriguez and Haleigh. Everyone is quick to criticize officers so I wanted to say thank you to this pair who took over the care of this victim.

~J.A.

Sep 18, 2020 - 12:56 pm CDT

APD’s response to the crane collision in Mueller was impressive. We were in the area and witnessed the efficiency and professionalism displayed by your officers. They moved quickly to control traffic to allow fire fighters and EMTs to do their work without interference. The officers were polite to drivers and pedestrians. Professionals. Thank you.

Aug 18, 2020 - 02:58 pm CDT

I just wanted to recognize and commend Officer Adam Garner #7700 for his assistance on August 14, 2020. I was pulling my boat to Lake Travis and had two tires blow out. We made it to the divider of the two highways, but couldn't even get out of our vehicle because of the traffic. Officer Garner came and blocked off a lane of traffic so I could work on the trailer. I only had one spare so I changed it. Officer Garner took me and my granddaughter to get a new tire. He knew we were not safe where our vehicle was and needed to get it out of there. He took us back to vehicle, got the second flat changed out and blocked traffic to let us be on our way.

Again thank you, Officer Garner. There is not enough of this heard these days! Shame on us. Thank you! Thank you!

-G.B.

Aug 05, 2020 - 07:22 am CDT

I am writing because of an excellent experience I had with the fine officers under your leadership. On Saturday, August 1, 2020 at approximately 10 pm I crashed my car on Mt. Bonnell Road. I haven't finalized everything with my insurance yet, but I do believe my car was totaled. The SOS system contacted your department and two officers were on the scene within minutes. I was completely traumatized and in a panic from the crash - I am 57 years old and I have never had a car crash - EVER. The crash was partly my fault for being an idiot and going too fast for that winding road. I was following a friend who had gotten way ahead of me and I was trying to catch up. I should have known better. Your officers had every right to be chastising and rude toward me - but they weren't. In fact, they were quite the opposite. They were kind, patient, and understanding. They called a tow truck for my vehicle and summoned EMTs to tend to my wounds. They were calming, non-accusatory, and reassuring and one even gave me a ride back to my hotel.

With all that is going on today regarding police and their interactions with the public, I want you to pass along my appreciation to Officers Guadarrama #8541, Lox #8767 and McCollum #8214. 

Congratulations on creating a well-trained, calm, and empathetic team. I do not live in Austin, but I know if I visit again in the future, there is a quality force there to assist and protect everyone. I am so grateful for those fine men. Please pass my appreciation.

Thank you,

-N.S.

Jul 31, 2020 - 11:34 am CDT

Officer Rodrigues #7510 went above and beyond today for me. Our trailer tailgate broke off on the highway at a dangerous spot where there was no way to get it safely. I called 911 fully expecting someone to block traffic so I could retrieve it. Instead, in less than 5 minutes they called and said my tailgate was in the parking lot at Office Depot. I didn't think one man could pick the thing up! I figured a few guys blocked traffic while a few others got the tailgate but he did it all on his own and was very kind. We appreciate everything you guys do to keep us safe. And thank you Officer Rodrigues!

- J.O.

Jul 20, 2020 - 02:19 pm CDT

Sergeant Davis, I would like to extend my thanks and appreciation for Officer Frank Creasey's and Officer Randolph Boyd's support for our neighborhood Birthday Caravan on Monday, July 13th in Balcones Woods and helping to make it so special.

This caravan was in celebration of a US Army Veteran's 95th birthday!

On Friday, July 10, I reached out to Officer Creasey about participating in the birthday caravan. Even though this was just a few days before the event, he could not have been more supportive and responsive. Officer Creasay not only agreed to support this event, but he went above and beyond to personally reach out to the Lone Star Military Vehicle Collector's group to see if they could also participate with one of their classic military vehicles.  

Having the police escort lead our caravan (as well as ensure traffic safety) followed by approximately 40 neighbors and then having the surprise of the military jeep at the end of caravan was beyond special to our veteran. He later said this was one of his best birthdays ever!

The respect and kindness Officer Creasey and Officer Boyd showed him, his wife of 41 years, and all the neighbors is very much appreciated!  

~KQ

Mar 26, 2020 - 02:16 pm CDT

Thank you email

Mar 10, 2020 - 01:55 pm CDT

On Mar 09, 2020 at 4:41 pm, I had car trouble at the intersection of Winstead and Enfield and immediately dialed 911.  After 10 minutes, no one had arrived yet, so I called again and was assured help was on the way. A minute later, Sgt. Bealand drove up behind me, but he wasn’t responding to the 911 call. He was simply on his way to somewhere and saw my dire situation and stopped to help me. He told me someone else would be coming, but in the meantime he advised me of my tow truck options. Sergeant Bealand stayed with me till Officers Simmons and Mewis arrived.  I don’t know which officer called the towing service, but I’m very grateful that by 5:41 pm, Leo with “A Tex Towing” was towing me home.  I was in contact with my husband who met me and Leo at the garage.  Please say a big “Thank you” to the dispatcher and the 3 officers who helped me get home safely that night.

- P.S.

Jan 29, 2020 - 09:39 am CST

Hi there,

I just wanted to drop a quick note to say thanks to Officer Dale #6633 and Officer Franklin for their help today (1/27/2020). Someone broke into my garage, and they really turned a stressful situation around for me. They could've just taken a report and went on with their day, but they took their time assessing the situation. They showed me how to jam the garage door locked to help prevent theft, and they even made the apartment complex changed my locks before they left the scene.

I especially want to call out Officer Dale's professionalism. He was so polite and kind, and he really went above and beyond to make sure I felt safe in a bad situation. Please pass along my thanks to these officers, and if there is a place where I can send them a handwritten note, I'd love to do so.

Thanks again!

KB
 

Sep 18, 2020 - 01:14 pm CDT

I am the Victim Services manager for a local police department. Yesterday I was sent out to a call of a terrified woman who would not speak to any of the officers who out with her. EMS was also on scene. We were able to get her to go a hospital. I rode in the ambulance with her. After a time at the hospital the victim was able to tell us pieces of what happened and it turned out to be an APD case. Officer David Rodriguez arrived and was briefed by officers about the condition of the victim. He knocked on the door and announced who he was. He asked permission from the victim to enter and to sit down. He took his time and helped her with deep breathing instructions when she would become upset. He treated her with respect and kindness. Haleigh Bolton from Victim Services came in and I introduced the victim to her. By this time the victim had been given anti- anxiety medication and was doing much better. Haleigh explained things to her and told her how she could help. I felt comfortable leaving this victim in the hands of Officer Rodriguez and Haleigh. Everyone is quick to criticize officers so I wanted to say thank you to this pair who took over the care of this victim.

~J.A.

Making a Difference
Sep 18, 2020 - 12:56 pm CDT

APD’s response to the crane collision in Mueller was impressive. We were in the area and witnessed the efficiency and professionalism displayed by your officers. They moved quickly to control traffic to allow fire fighters and EMTs to do their work without interference. The officers were polite to drivers and pedestrians. Professionals. Thank you.

Making a Difference
Aug 18, 2020 - 02:58 pm CDT

I just wanted to recognize and commend Officer Adam Garner #7700 for his assistance on August 14, 2020. I was pulling my boat to Lake Travis and had two tires blow out. We made it to the divider of the two highways, but couldn't even get out of our vehicle because of the traffic. Officer Garner came and blocked off a lane of traffic so I could work on the trailer. I only had one spare so I changed it. Officer Garner took me and my granddaughter to get a new tire. He knew we were not safe where our vehicle was and needed to get it out of there. He took us back to vehicle, got the second flat changed out and blocked traffic to let us be on our way.

Again thank you, Officer Garner. There is not enough of this heard these days! Shame on us. Thank you! Thank you!

-G.B.

Making a Difference
Aug 05, 2020 - 07:22 am CDT

I am writing because of an excellent experience I had with the fine officers under your leadership. On Saturday, August 1, 2020 at approximately 10 pm I crashed my car on Mt. Bonnell Road. I haven't finalized everything with my insurance yet, but I do believe my car was totaled. The SOS system contacted your department and two officers were on the scene within minutes. I was completely traumatized and in a panic from the crash - I am 57 years old and I have never had a car crash - EVER. The crash was partly my fault for being an idiot and going too fast for that winding road. I was following a friend who had gotten way ahead of me and I was trying to catch up. I should have known better. Your officers had every right to be chastising and rude toward me - but they weren't. In fact, they were quite the opposite. They were kind, patient, and understanding. They called a tow truck for my vehicle and summoned EMTs to tend to my wounds. They were calming, non-accusatory, and reassuring and one even gave me a ride back to my hotel.

With all that is going on today regarding police and their interactions with the public, I want you to pass along my appreciation to Officers Guadarrama #8541, Lox #8767 and McCollum #8214. 

Congratulations on creating a well-trained, calm, and empathetic team. I do not live in Austin, but I know if I visit again in the future, there is a quality force there to assist and protect everyone. I am so grateful for those fine men. Please pass my appreciation.

Thank you,

-N.S.

Making a Difference
Jul 31, 2020 - 11:34 am CDT

Officer Rodrigues #7510 went above and beyond today for me. Our trailer tailgate broke off on the highway at a dangerous spot where there was no way to get it safely. I called 911 fully expecting someone to block traffic so I could retrieve it. Instead, in less than 5 minutes they called and said my tailgate was in the parking lot at Office Depot. I didn't think one man could pick the thing up! I figured a few guys blocked traffic while a few others got the tailgate but he did it all on his own and was very kind. We appreciate everything you guys do to keep us safe. And thank you Officer Rodrigues!

- J.O.

Making a Difference
Jul 20, 2020 - 02:19 pm CDT

Sergeant Davis, I would like to extend my thanks and appreciation for Officer Frank Creasey's and Officer Randolph Boyd's support for our neighborhood Birthday Caravan on Monday, July 13th in Balcones Woods and helping to make it so special.

This caravan was in celebration of a US Army Veteran's 95th birthday!

On Friday, July 10, I reached out to Officer Creasey about participating in the birthday caravan. Even though this was just a few days before the event, he could not have been more supportive and responsive. Officer Creasay not only agreed to support this event, but he went above and beyond to personally reach out to the Lone Star Military Vehicle Collector's group to see if they could also participate with one of their classic military vehicles.  

Having the police escort lead our caravan (as well as ensure traffic safety) followed by approximately 40 neighbors and then having the surprise of the military jeep at the end of caravan was beyond special to our veteran. He later said this was one of his best birthdays ever!

The respect and kindness Officer Creasey and Officer Boyd showed him, his wife of 41 years, and all the neighbors is very much appreciated!  

~KQ

Making a Difference
Mar 26, 2020 - 02:16 pm CDT

Thank you email

Making a Difference
Mar 10, 2020 - 01:55 pm CDT

On Mar 09, 2020 at 4:41 pm, I had car trouble at the intersection of Winstead and Enfield and immediately dialed 911.  After 10 minutes, no one had arrived yet, so I called again and was assured help was on the way. A minute later, Sgt. Bealand drove up behind me, but he wasn’t responding to the 911 call. He was simply on his way to somewhere and saw my dire situation and stopped to help me. He told me someone else would be coming, but in the meantime he advised me of my tow truck options. Sergeant Bealand stayed with me till Officers Simmons and Mewis arrived.  I don’t know which officer called the towing service, but I’m very grateful that by 5:41 pm, Leo with “A Tex Towing” was towing me home.  I was in contact with my husband who met me and Leo at the garage.  Please say a big “Thank you” to the dispatcher and the 3 officers who helped me get home safely that night.

- P.S.

Making a Difference
Jan 29, 2020 - 09:39 am CST

Hi there,

I just wanted to drop a quick note to say thanks to Officer Dale #6633 and Officer Franklin for their help today (1/27/2020). Someone broke into my garage, and they really turned a stressful situation around for me. They could've just taken a report and went on with their day, but they took their time assessing the situation. They showed me how to jam the garage door locked to help prevent theft, and they even made the apartment complex changed my locks before they left the scene.

I especially want to call out Officer Dale's professionalism. He was so polite and kind, and he really went above and beyond to make sure I felt safe in a bad situation. Please pass along my thanks to these officers, and if there is a place where I can send them a handwritten note, I'd love to do so.

Thanks again!

KB
 

Making a Difference