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Austin Energy Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Jackie Sargent - General Manager Department Website: http://www.austinenergy.com Department Phone: 512-494-9400 Performance Measure Information Name: Percent of high priority customer billing requests resolved within five business days Description: Percent of high priority customer billing requests resolved within five business days. Type: Output Current Data - Annually 2021 Target 2021 Actuals 99 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 88.870 92.280 93 99.860 98.420 95 99