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Austin Energy Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Jackie Sargent - General Manager Department Website: http://www.austinenergy.com Department Phone: 512-494-9400 Performance Measure Information Name: Percent of customer billing requests resolved prior to next billing cycle (less than 30 days from date of request) Description: Percent of customer billing requests resolved prior to next billing cycle Type: Output Current Data - Annually 2021 Target 2021 Actuals 97 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 98.570 96.410 87 99.290 99.760 95 97