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Austin Energy Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Jackie Sargent - General Manager Department Website: http://www.austinenergy.com Department Phone: 512-494-9400 Performance Measure Information Name: Average Customer Wait Time (in seconds) Description: The average time to answer calls in the Customer Contact Center Type: Output Current Data - Annually 2021 Target 2021 Actuals 45 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 334 47 38 24 33 35 45