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Austin Energy Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Jackie Sargent - General Manager Department Website: http://www.austinenergy.com Department Phone: 512-494-9400 Performance Measure Information Name: Number of telephone calls answered Description: The total number of telephone calls answered by the the 3-1-1 ambassadors in a fiscal year. Type: Demand Current Data - Annually 2021 Target 2021 Actuals 1058025 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 1032434 938146 928692 1003510 992026 1000000 1058025