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Austin Energy Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Jackie Sargent - General Manager Department Website: http://www.austinenergy.com Department Phone: 512-494-9400 Performance Measure Information Name: Call Service Level Description: Percentage of phone calls to the 311 system answered within 30 seconds. Type: Efficiency Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 91 No Data No Data No Data No Data No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 86 90 93 94 91 91 91