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Austin Transportation Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Robert Spillar - Director Department Website: http://www.austintexas.gov/department/transportation Department Phone: 512-974-1150 Performance Measure Information Name: Percent of citizen service requests completed on-time Description: Percentage of ROW Management requests completed on time Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 95 89 91 91 92 92 91 90 91 91 91 91 91 91 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. 97.5 90.67 90.42 94.67 95 95