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Aviation Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Jacqueline Yaft - Chief Executive Officer Department Website: http://www.austintexas.gov/airport Department Phone: 512-530-2242 Performance Measure Information Name: Percent of Passengers Satisfied with Airport Services Description: Percent of Passengers that Ranked their Overall Satisfaction with the Airport as "Excellent" or "Good" Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 88 90 90 84 73 84 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. New Meas. 88 87 92 86 88