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Building Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Eric Stockton - Officer Department Website: No Website Department Phone: 512-974-7948 Performance Measure Information Name: Customer Satisfaction with Facilities Services Description: Overall customer satisfaction with facilities and facilities management/maintenance. This is a new measure that utilizes a consolidated score to represent a matrix of individual satisfaction assessment items including: Facility condition, facility management quality and service request response time, custodial quality and service request response time, temperature/maintenance requests quality and service response time, and overall facility occupant satisfaction. Type: Result Current Data - Annually 2021 Target 2021 Actuals 78 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 72 70 73 74 80 78 78