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Austin Convention Center Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Trisha Tatro - Director Department Website: http://www.austinconventioncenter.com Department Phone: 512-404-4000 Performance Measure Information Name: Achieve an overall customer satisfaction survey target of 4.55 (5.0 scale) Description: Clients utilizing the Convention Center facilities are provided a survey, for them to rate how satisfied, on a scale of 1 to 5, they were with the facilities and services they received Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 4.55 5 0 4.93 4.75 4.83 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 4.7 4.6 4.69 4.66 4.81 4.55 4.55