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Austin Convention Center Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Trisha Tatro - Director Department Website: http://www.austinconventioncenter.com Department Phone: 512-404-4000 Performance Measure Information Name: Percentage of Help desk Tickets closed by Target date Description: This measure is to determine the timely problem-solving capability of the department's IT support staff. Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 85 70 66 48 65 61 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 89.2 88.69 81.63 90 80 85 85