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Communications and Technology Management Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Chris Stewart - Chief Information Officer Department Website: http://www.austintexas.gov/department/information-technology Department Phone: 512-974-7702 Performance Measure Information Name: CTM's overall customer service satisfaction rating Description: Measures the level of services CTM customers receive according to survey results. Compare with prior year's survey to measure any changes. Type: Result Current Data - Annually 2021 Target 2021 Actuals 96 95.3 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 96 97 96 96.2 96 97 96