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Communications and Technology Management Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Chris Stewart - Chief Information Officer Department Website: http://www.austintexas.gov/department/information-technology Department Phone: 512-974-7702 Performance Measure Information Name: Percentage of help desk tickets causing work interruptions (Level 3) closed within 4 business days Description: Percentage of Level "3" Help Desk Tickets Closed within 4 Days Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 90 84 86 85 80 82 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 93 92 91 91 80.34 92 90