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Communications and Technology Management Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Chris Stewart - Chief Information Officer Department Website: http://www.austintexas.gov/department/information-technology Department Phone: 512-974-7702 Performance Measure Information Name: Percentage of all Public Safety Customer Relationship Management & Public Safety Enterprise Services help desk tickets causing work interruptions (Level 3) closed within 4 business days Description: Percentage of all Public Safety Customer Relationship Management & Public Safety Enterprise Services Urgency "3" Service Desk Tickets resolved within 4 business days Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 90 69 64 69 69 61 74 70 63 67 64 72 66 66 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. 85 90 91 63 90 90