Home All City Departments Definitions

Development Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Denise Lucas - Interim Director Department Website: http://www.austintexas.gov/department/development-services Department Phone: 512-978-4000 Performance Measure Information Name: Percent of DAC customers whose Overall Experience satisfaction level is rated 3 or higher Description: This measure tracks the percentage of DAC customers whose self-reported level of satisfaction over their Overall Experience is 3 or higher on a scale of 1-5. Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 90 0 0 0 0 0 0 0 0 0 0.000 0 0 0 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. New Meas. 88 91.600 100 90 90