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Development Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Denise Lucas - Interim Director Department Website: http://www.austintexas.gov/department/development-services Department Phone: 512-978-4000 Performance Measure Information Name: Median Wait Time in Minutes for Intake Customers Description: Taking data from QLESS, this compares the start and completion times for each Service Wait ID, and gives a monthly median output of how many minutes customers have to wait for service during the Intake process. This includes all Intake queues handled by the Intake work group in the Customer Experience Unit. Type: Output Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 9 0 0 0 0 0 0 0 0 0 0.000 0 0 0 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. New Meas. New Meas. New Meas. 10.33 9 9