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Development Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Denise Lucas - Interim Director Department Website: http://www.austintexas.gov/department/development-services Department Phone: 512-978-4000 Performance Measure Information Name: Percent of Service Requests Closed On Time Description: Monthly measure of 311-originated service requests referred to DSD that are closed within 2 days, compared to the total number of 311-originated service requests referred to DSD. Data is received from the CSR system utilized by both 311 and DSD measuring the elapsed days between the date the service request originated and the date the service request was closed. Type: Output Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 90 17.8 77 97.4 97.2 99.3 98.5 98.9 96.9 95.6 98.100 92.7 94.7 88.68 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. New Meas. New Meas. New Meas. 94.38 90 90