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Emergency Medical Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Ernesto Rodriguez - Chief Department Website: http://www.austintexas.gov/department/ems Department Phone: 512-972-7200 Performance Measure Information Name: EMS Communications Center average call processing time (in seconds) Description: Average call processing time less than 75 seconds. Measured from EMS receipt of 911 call (initiation) to dispatch of ambulance. The data for this measure is collected through the Computer Aided Dispatch (CAD) system. Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 74 No Data No Data No Data No Data 80.350 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 69.080 73.790 69.070 71.550 78.140 73 74