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Emergency Medical Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Ernesto Rodriguez - Chief Department Website: http://www.austintexas.gov/department/ems Department Phone: 512-972-7200 Performance Measure Information Name: Percent of calls answered by EMS Communications in less than 10 seconds Description: Measured from first ring of phone for 911 calls in EMS Communication Center to phone being answered by EMS Communications Medics. Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 96 No Data No Data No Data No Data 92.470 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 92.230 92.360 93.540 95.110 96.190 94 96