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Emergency Medical Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Ernesto Rodriguez - Chief Department Website: http://www.austintexas.gov/department/ems Department Phone: 512-972-7200 Performance Measure Information Name: Percent of EMS Communication Center calls processed within 90 seconds Description: The first step in the response time continuum is quick and accurate processing of 9-1-1 calls through the Computer Aided Dispatch (CAD) system. The EMS goal is to process 90% of the calls within 90 seconds or less. The measure tracks the elapsed time from the EMS receipt of 9-1-1 calls (initiation) to dispatch of ambulance. Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 79 No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data 76 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 82.300 78.180 81.310 79.25 74.700 80 79