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Emergency Medical Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Ernesto Rodriguez - Chief Department Website: http://www.austintexas.gov/department/ems Department Phone: 512-972-7200 Performance Measure Information Name: Percent of EMS patients surveyed satisfied or very satisfied with our customer service Description: The customer satisfaction score is obtained through a survey conducted to measure the quality of customer service provided to each patient with a medical emergency transported by ambulance to the hospital. Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 96.5 No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data No Data 97.600 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 96.850 97.800 97.380 96.040 96.310 96.5 96.5