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Fire Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Tom Dodds - Interim Fire Chief Department Website: http://www.austintexas.gov/department/fire Department Phone: 512-974-0130 Performance Measure Information Name: Percent of customers satisfied with the quality of AFD services Description: Customer satisfaction with service quality is measured using data from the City’s annual community survey, which obtains a representative sample of Austin residents. This measure reflects the level of service provided by the Department to the citizens of Austin. Type: Result Current Data - Annually 2021 Target 2021 Actuals 92 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 89.4 90 91 90.3 No Data 92 92