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Fire Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Tom Dodds - Interim Fire Chief Department Website: http://www.austintexas.gov/department/fire Department Phone: 512-974-0130 Performance Measure Information Name: Percent of calls answered within 10 seconds Description: Timeliness of answering calls received at the AFD Communications center. Sources of calls include 9-1-1, fire alarm companies, and hospitals. Allows comparisons with other CTECC agencies regarding percent of calls answered within 10 seconds. The 10 second standard is more stringent than the 15 second standard recommended by the National Fire Protection Association. Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 97 97 96 96 96 96 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 93 95 96 96 97 96 97