| Description: |
This certificate program from the International City/County Management Association's Center for Performance Analytics recognizes the performance management efforts of a jurisdiction. Jurisdictions meeting the qualifications have demonstrated leadership in continuous improvement and community engagement. Certificates are awarded on the levels of achievement, distinction, and excellence. Criteria include: information provided to elected officials, data verification efforts to ensure data reliability, staff training, use of performance data in strategic planning and operational decision-making, sharing of performance measurement knowledge with other local governments
through presentations, site visits, and other networking, commitment to tracking and reporting to the public key outcomes, surveying of the both residents and local government employees, and effective and timely reporting. |