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Financial Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Ed Van Eenoo - Chief Financial Officer Department Website: https://www.austintexas.gov/financeonline/finance/index.cfm Department Phone: 512-974-3344 Performance Measure Information Name: Percent of consumer utility complaints resolved Description: Percentage of utility consumer complaints resolved. Utilities include cable, gas, telecom, and non-Austin Energy electric. Type: Result Current Data - Annually 2021 Target 2021 Actuals 100 94 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 100 100 100 100 100 100 100