| Description: |
The response rate is used to track and analyze the effectiveness of the Court’s internal Collections Unit activities that result in a response from a customer. For each identified activity, a corresponding action code is placed on the associated case(s).Internal Collection Unit initiated activities are defined as: court appearance reminder and/or delinquent status notices mailed, in person visit/door hanger notice left, and successful automated dialer contacts or manual phone contacts. A successful automated call is defined as a complete message left with the recipient of the call or as a voicemail. A successful manual call is defined as a call made by a unit staff member in which the staff member speaks directly to the customer or leaves a voice message. A customer response is defined as one or more of the following actions taken by a customer in an attempt to become or be compliant with their court order: Posting a payment or bond, establishing a payment plan, setting a court date, appearing before a judge, entering a plea on a case, submitting a motion, appearing for a financial assessment, or submitting proof of compliance, community service or jail credit. At this time, the response rate includes activity on traffic, city ordinance and all other criminal misdemeanor violations and excludes civil parking and camera at red light violations. This measure is important because it allows the unit to gauge the effectiveness of activities with the goal of increasing compliance with court orders and timely case resolution. |
