| Description: |
The percentage of payment transactions that are received via the Court's Web Payment Portal and by the third party collection agency.
Payments processed via web or the third party collection agency require minimal human resource expenditure compared to payments processed by other methods(in person, via phone or by mail).
Monitoring the percentage of payments processed via web or third party allows the Court to assess staffing in those areas that process payments. If the percentage of offsite payments consistently increases, staff assigned to payment processing can be allocated to other functions. |
