| Description: |
The Average Wait Time applies to the average amount of time, in minutes, a customer requesting service from a Court Clerk(in person) at the Court's downtown location waits before being served. Wait time begins when the customer pulls a queue ticket and stops when the number is called by a clerk with the at the front counter, downtown location.
All customers are required to pull a ticket prior to being served ,with the exception of customers coming to court for a scheduled court appearance and customers referred to the Customer Service counter from a Walk-In courtroom docket. The measure allows the Court to assess workload to ensure staffing meets the demands of citizens requesting service. Performance over 10 minutes indicates an issue with workload and that adjustments to resources should be made to adequately serve the public in an efficient manner.
The queue system currently being used to calculate wait time is a legacy system. Limitations of the current software do not provide the ability to calculate wait times at either the north or south substation.
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