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Municipal Court Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Mary Jane Grubb - Court Clerk Department Website: http://www.austintexas.gov/department/municipal-court Department Phone: 512-974-4800 Performance Measure Information Name: Percent of Emails Processed within 72 hours of Receipt Description: Percent of emails processed within 72 hours of receipt is a representation of the amount of time it takes a Court Clerk to respond to an email received from a customer via the Court@austintexas.gov email address. 72 hours of receipt is defined as normal business hours, generally Monday through Friday between 8am and 5pm. Normal business hours excludes weekends and holidays. If a customer sends a subsequent reply after receiving a response, that email as treated as a new email in the calculation. At this time, the response time is only calculated for emails relating to a court case record, which account for most of the email requests we receive. This measure is important as it allows us to allocate appropriate resources to this function as well as assess demand for service via email compared to demand for service via other means (in person, by phone, via web, physical mail). Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 87 74.15 98.84 81.01 35.35 48 66.67 99.72 12.76 10.64 41.970 99.28 99.64 64 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. No Data 86.07 87.86 87.09 90 87