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Municipal Court Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Mary Jane Grubb - Court Clerk Department Website: http://www.austintexas.gov/department/municipal-court Department Phone: 512-974-4800 Performance Measure Information Name: Percent of mail processed within 72 hours of receipt Description: The total number of mail (represented as court cases) processed divided by mail processed within 72 hours. Receipt is defined as the date mail is delivered to the Downtown Court location. 72 hours of receipt is defined as normal business hours, generally Monday through Friday between 8am and 5pm. Normal business hours excludes weekends and holidays. At this time, the response time is only calculated for mail relating to a court case record, which account for most of the mail requests we receive. This measure shows how quickly and efficiently we are logging and processing mail received by the Court. This measure is important as it allows us to allocate appropriate resources to this function as well as assess demand for service via mail compared to demand for service via other means (in person, by phone, via web, email). Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 87 7.14 8.77 50.61 14.89 22.22 36.29 58.67 79.93 31.36 98.290 88.59 98.3 49.59 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. No Data 88.49 89.08 75.13 87 87