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Municipal Court Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Mary Jane Grubb - Court Clerk Department Website: http://www.austintexas.gov/department/municipal-court Department Phone: 512-974-4800 Performance Measure Information Name: Accuracy rate on customer phone calls based on audit Description: This measure is important as a means of assessing the level of customer service via phone the communications unit provides, as well as quality control. Higher quality scores are indicative of better customer service and usually lead to greater customer satisfaction, as well as more accurate legal information provided. Lower scores indicate additional training may be needed and provide the court with tangible examples for legal information and customer service improvement opportunities. Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 90 94.17 96.9 96.15 96.84 94.21 95.93 99.42 96.08 96.97 95.660 96.94 96.67 96.4 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. New Meas. New Meas. 90.89 92.9 90 90