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Municipal Court Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Mary Jane Grubb - Court Clerk Department Website: http://www.austintexas.gov/department/municipal-court Department Phone: 512-974-4800 Performance Measure Information Name: Percent of helpdesk tickets completed within ticket priority time frame. Description: The number is calculated by submit and completion times within the ITS help desk system. Type: Output Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 100 87.29 88.89 89.61 86.62 85.15 88.71 92.58 88.58 90.73 85.660 89.02 95.05 89.4 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. New Meas. New Meas. New Meas. 84.15 100 100