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Management Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Spencer Cronk - City Manager Department Website: http://www.austintexas.gov/department/city-manager Department Phone: 512-974-2200 Performance Measure Information Name: Percentage of time the Ombudsperson responds to requests within 5 days Description: Percentage of time the Ombudsperson responds to requests within 5 days Type: Demand Current Data - Annually 2021 Target 2021 Actuals 100 100 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 100 100 100 100 100 100 100