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Management Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Spencer Cronk - City Manager Department Website: http://www.austintexas.gov/department/city-manager Department Phone: 512-974-2200 Performance Measure Information Name: Percent of Service Requests (including CAFs) delivered on time Description: The Citywide Customer Information Center will be operational by September 30, 2003. Service Requests will be tracked to provide management with information on various aspects of the service provided. Type: Result Current Data - Annually 2021 Target 2021 Actuals 85 78.799999999999997 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 81.19 86.040 86 83.800 82.340 85 85