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Management Services Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Spencer Cronk - City Manager Department Website: http://www.austintexas.gov/department/city-manager Department Phone: 512-974-2200 Performance Measure Information Name: Percent of citizens satisfied with City of Austin customer service Description: question 15 from the Citizen Survey Type: Result Current Data - Annually 2021 Target 2021 Actuals 90 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 87 91 89 86 No Data 90 90