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Police Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Brian Manley - Chief of Police Department Website: http://www.austintexas.gov/department/police Department Phone: 3-1-1 Performance Measure Information Name: Response time to process EMERGENCY and URGENT calls Description: The process portion of response time is the time it takes a call taker to identify the type of call. It ends when the call becomes available for dispatch. Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 1.1 1.14 1.16 1.18 1.19 1.17 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 1.16 1.19 1.16 1.15 1.15 1.090 1.1