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Police Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Brian Manley - Chief of Police Department Website: http://www.austintexas.gov/department/police Department Phone: 3-1-1 Performance Measure Information Name: Percent of 9-1-1 calls answered within 10 seconds Description: Colloquially referred to as the service level (SL), this metric is one of the most important within our Primary Safety Answering Point (PSAP). Internally, this metric drives our 911 call center’s priorities, staffing, and some operational processes. It can be easily argued that there is a direct correlation between our SL and the public’s satisfaction regarding emergency services rendered. Moreover, the nationally recognized leader in 911 communications, the National Emergency Number Association (NENA) establishes a goal of 90 percent for PSAP(s), underscoring the national relevance of this metric. Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 98 98.63 95.51 94.24 91.28 94.91 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 98.38 98.43 99 99 98.72 99.100 98