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Parks and Recreation Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Sarah Hensley - Director Department Website: http://www.austintexas.gov/department/parks-and-recreation Department Phone: 512-974-6700 Performance Measure Information Name: Customer satisfaction with the customer service provided by City of Austin cemetery staff Description: The percent of customers reporting that they are satisfied or very satisfied with the level of service they received from City of Austin cemetery staff. Customers may include those purchasing plots, family members, and/or funeral homes operating in the Austin area. Type: Result Current Data - Annually 2021 Target 2021 Actuals 50 0 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 41 65 33.300 50 50 50 50