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Public Works Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Richard Mendoza - Director Department Website: http://www.austintexas.gov/department/public-works Department Phone: 512-974-7065 Performance Measure Information Name: Average customer rating of Systems & Information Management effectiveness (on 5 point scale) Description: The average customer satisfaction rating on a 5 point scale for services provided by the Systems & Information Mangement division. Type: Result Current Data - Annually 2021 Target 2021 Actuals 4.5 4.5 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target New Meas. New Meas. New Meas. New Meas. New Meas. New Meas. 4.5