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Austin Resource Recovery Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Richard McHale - Interim Director Department Website: http://www.austintexas.gov/department/austin-resource-recovery Department Phone: 3-1-1 Performance Measure Information Name: Average Customer Satisfaction with the Quality of the Household Hazardous Waste Disposal Service Description: Identifies the percent of City of Austin customers that answer "Yes" to the question "Does the City of Austin Collect Garbage at your residence" and "Very Satisfied" or "Satisfied" on the annual Citywide City of Austin Community Survey question regarding the quality of household hazardous waste disposal service. Actual results are not released until the spring following the close of the fiscal year. Type: Result Current Data - Annually 2021 Target 2021 Actuals 60 No Data History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 50 50.5 56.1 52.6 No Data 60 60