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Austin Resource Recovery Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Richard McHale - Interim Director Department Website: http://www.austintexas.gov/department/austin-resource-recovery Department Phone: 3-1-1 Performance Measure Information Name: Percent of ARR Action Requests Processed Within 2 Business Days of Creation Description: The number of service requests from Motorola CSR System and action items from billing system that are processed within 2 business days of creation/receipt. Type: Result Current Data - Monthly 2021 Target Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June July Aug. Sept. 2021 Actuals 95 100 100 100 100 100 100 100 100 100 100 100 100 100 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 99.52 99.53 97.38 98.86 99.42 100 95