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Austin Water Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Greg Meszaros - Director Department Website: http://www.austintexas.gov/department/water Department Phone: 512-494-9400 Performance Measure Information Name: Number of Service Requests initiated by AW dispatchers from customers Description: This measure tracks the number of service requests processed in order to provide management review of workload gap issues. Type: Output Current Data - Annually 2021 Target 2021 Actuals 15000 19610 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 14966 14400 15308 14200 14824 15000 15000