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Austin Water Approved Amount: $ 0 Approved FTE: 0.00 Department Director: Greg Meszaros - Director Department Website: http://www.austintexas.gov/department/water Department Phone: 512-494-9400 Performance Measure Information Name: Percent of response for the initial investigation within one hour of customer call for SSOs Description: Percent of calls responded to within one hour of SSOs. Type: Result Current Data - Quarterly 2021 Target Q1 Q2 Q3 Q4 2021 Actuals 95 93.27 85.44 92.42 90 89.880 History Data FY 2016 Actual FY 2017 Actual FY 2018 Actual FY 2019 Actual FY 2020 Actual FY 2020 Target FY 2021 Target 95.730 97.220 95.75 94.230 91.100 95 95