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Frequently Asked Questions

You can reduce the risk of becoming a victim of fraud by following the advice below:

  • Do not leave personal items in your car, even if it’s your own driveway over night…even if it is locked and has an alarm system.  Many victims could have avoided becoming victims had they not left their wallets, purses, junk mail, etc. in their vehicles while at the grocery store, gym, or parked overnight in their home.
  • Do not mail bills from your home mailbox. Take them to a secured US Postal service box
  • When ordering new boxes of checks from your bank, have them delivered to your bank, not your home.  Your bank will notify you when they are available to pickup.
  • Do not share your PIN code to your debit/credit card with ANYONE
  • Don’t use your birth date or mothers maiden name as a password for your accounts
  • Avoid writing your account numbers on your checks when paying your credit card bills.  If a criminal steals your monthly bank statement, these cancelled checks will give the criminal all the information he or she needs to commit fraud.
  • Protect your social security number.  Be careful to whom you give it.  Do NOT put it or your driver’s license number on your checks
  • Shred your credit card receipts and bank statements before throwing away in the trash
  • Request credit reports from each of the credit bureaus, checking for discrepancies, on a regular basis
     

Credit Bureaus:

  • Trans Union Fraud Victim Assistance 800-680-7289
  • TRW/Experian Consumer Fraud Assistance 800-301-7195
  • Equifax Consumer Fraud Unit 800-525-6285 Check Verification Companies:
  • TeleCheck 800-366-2425

National Processing Co. 800-526-5380 *** Make ALL your notifications by telephone, and in writing.

After making a police report either online or via phone with 311, contact the merchant and advise them that someone is forging your checks/using your credit/debit card without consent and supply them with the police report number.  Whenever possible, obtain copies of the transactions from the merchants and submit them to our office.

Yes, however, you must report this to the U. S Postal Inspector. They have jurisdiction for investigating thefts involving the U. S. mail.

If your driver’s license number is compromised you must contact the Texas Department of Public Safety. Their phone number varies depending on where you live. You can find their phone number in the BLUE pages of the telephone book under "State Government". You should call the office nearest your residence.

You may reduce your risk of being victimized if you do the things listed below. Charge or Credit Account:

  • Immediately contact the issuer of the credit (ie: a credit card company such as American Express or Visa; a department store; a bank).  Whenever possible, ask to speak with someone in the fraud investigations division.
  • When your credit card is used to purchase merchandise, you should also contact the store where the card was used. Contact someone who works in fraud investigations or loss prevention for the store. 
  • Contact all three (3) of the credit reporting companies and report the incident to each of them. (Please refer to phone numbers provided below)
     

Make a police report as soon as possible and have any affected accounts closed.  The portion of your report involving the actual theft of the items will be handled by the investigative unit located in the area where the theft occurred.  If the cards/checks were used fraudulently, our office will handle that portion of the investigation.