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Frequently Asked Questions

No. The City ordinance does not limit the fees or interest that the payday lender or auto title lender can charge.

No. City ordinance does not set a term (limits on the length of time) for a payday or auto title loan. For information on the state law(s) that may limit the term (the length of a loan) for a credit access business, contact the Office of Consumer Credit Commissioner at: http://www.occc.state.tx.us/ or call 800.538.1579.

Contact the City of Austin at: CABCommunications or contact City staff at 512.974.2466.

Credit Access Businesses, more commonly known as payday and auto title lenders, operating within the City of Austin must follow certain requirements in how they structure their loans. To see a complete list of the requirements, please visit the Consumer Resources (link) page or see the whole ordinance.

The City of Austin will investigate complaints and will determine if a violation has occurred. If a business violates the ordinance the business may be given an opportunity to correct the noncompliance or the business may be required to pay a fine.by Municipal Court. Violations of the ordinance constitute a Class C Misdemeanor violation.

Businesses that offer payday loans and auto title loans.

The auto title loans and payday loans. A title loan is secured using a clear vehicle title. A payday loan is a cash advance that may be made in exchange for a personal check or authorization to debit a deposit account and the amount of the check or authorized debit, equals the amount of the advance plus a fee.

Contact Info

Phone: 512-974-2999

Fax: 512-974-2416

Physical Address:

124 West 8th Street
Austin , TX 78767

See Map

Mailing Address:

P.O. Box 1088
Austin, TX 78767

Key Contact : Rondella Hawkins

Position : Officer

Phone Number : 512-974-2999

Open Hours:

  • Monday - Friday 7:45 AM - 4:45 PM