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Austin Energy Low Income Customer Advocates

The Consumer Advocacy Group will develop revised rules for deferred payment plans and utility service disconnections.  The Group will develop an arrearage management plan based upon best practices.  The Group will also develop appropriate customer service practices for providing information to customers. See Resolution 20131107-052.

Meetings: 

Every 3rd Wednesday from January 2014 through May 2014.  

Meeting Documents:

View Agendas, Approved Minutes and Supporting Documents

2014 Meeting Schedule:

  • Jan 15, 2014   
  • Feb 19, 2014
  • Mar 19, 2014 
  • April 16, 2014
  • May 21, 2014
Staff: 
  • Jawana JJ Gutierrez, Austin Energy, 512-322-6596 

AE Low Income Advocate Members:

Any Baby Can                                                                 
Representative: Kathleen Hopkins
Alternate: Rachel Astorga                                         

Austin Energy                                                                 
Representative: Kerry Overton
Alternate: Jawana “JJ” Gutierrez                       

Austin InterFaith                                                          
Representative: Bob Batlin
Alternate: Barbara Grove                                     

Austin Tenant’s Council                                             
Representative: Kathy Stark
Alternate: tbd                                                           

Community Advancement Network (CAN)       
Representative: Vanessa Sarria
Alternate: Mary Dodd                                            

Caritas of Austin                                                           
Representative: Gloria Cuera
Alternate: tbd                                                           

Housing Authority of the City of Austin             
Representative: Michelle Akers
Alternate: Michael Roth                                        

Ladies of Charity                                                           
Representative: Ruby Roa
Alternate: tbd                                                           

Meals on Wheels & More                                        
Representative: Linda Perez
Alternate: Mary Teters                                          

St. Austin Catholic Church                                        
Representative:  tbd
Alternate: tbd                                                           

Texas Gray Panthers                                                   
Representative: Mark Widoff
Alternate: tbd                                                           

Texas Legal Services                                                    
Representative: Lanetta Cooper
Alternate: Randy Chapman                                 

Texas ROSE                                                                      
Representative: Carol Biedrzycki
Alternate: Ruth Casarez                                             

Texas VFW                                                                      
Representative: Angel Ramirez
Alternate: tbd
                                                                                        
Travis County                                                                 
Representative: Tonda Owens
Alternate: tbd                                                           

One Voice                                                                        
Representative:  tbd
Alternate: tbd