Access to Services

Accessing Resources

Many of the services that you rely on have been affected by Covid-19. This list of available services is updated daily to reflect services available and how to access them. Please check back frequently for updates.

(Updated 4/5)

  Resource Map

  Resource Map

Health and Hygiene 

Open for bathroom and shower use Mon-Sat, 10a -3pm:

Gus Garcia Recreation Center    1201E. Rundberg Ln                        Northeast

Bartholomew Pool                       1800 E. 51st St                                          East

Austin Recreation Center          301 Shoal Creek Blvd                            North Central

Barton Springs Pool                   2131 William Barton Dr                           Central

Springwoods Pool                       13320 Lyndhurst St.                              Northwest

Bathrooms only available:

  • Terrazas Branch Library / 1105 E. Cesar Chavez / 9-5 Monday – Sunday
  • Little Walnut Creek Branch Library / 835 W. Rundberg Ln / 9-5 Monday – Sunday
  • Downtown Austin Community Court / 719 E. 6th St / 8-5 Monday -- Friday
  • Public Restroom 4th & Trinity
  • Public Restroom 6th & Brazos

Hand-washing & sanitizing stations

  • 7th & Neches
  • Oak Tree & Waller Creek (next to Waller Creek Pub House)
  • 1100 Red River Parking Lot
  • St. Johns & Cameron- behind EMS station
  • Slaughter & Menchaca (behind strip mall by railroad tracks)
  • Menchaca & Redd St. (2 Here)
  • Little Walnut Creek Library – 835 W. Rundberg Ln
  • Ruiz Branch Library – 1600 Grove Blvd

Hand-washing & sanitizing stations at Violet Bag sites 

  • Highway 71/Packsaddle Pass
  • Cesar Chavez/Pleasant Valley (near the IBC Bank)
  • 183/Burnet Road
  • 183/Cameron Road
  • 7th Street and Gonzalez (under the bridge)
  • Highway 71/Menchaca
  • Terrazas Library – 1105 E. Cesar Chavez
  • Highway 71/Burleson Road
  • Pleasant Valley/Riverside Drive (located in the median near the McDonald’s)
  • I-35/Airport
  • 183/Oak Knoll City of Austin

Parks and Recreation Department’s restrooms along city trails will remain OPEN until further notice.

The Other Ones Foundation A mobile hygiene truck (with showers, sink and toilet, general harm reduction material, first aid and food) will visit different sites 10 AM to 4 PM or till supplies last:

Monday: Sunrise Community Church @ Ben White and Menchaca 

Tuesday: First Baptist Surface Lot @ 9th and Trinity 

Wednesday: IH 35 and Cesar Chavez (NE Side) 

Thursday: Under IH 35 across from Hancock Center (Directly across the service road from Community Care) 

Friday: University Presbyterian 

Saturday AND Sunday: Camp Responsible Adult Transition Town (RATT), the State sanctioned campsite 



Angel House / Austin Baptist Chapel is providing sack breakfast from 9:30-10 AM and sack lunches 11 AM-12:30 PM. No inside dining room, no restroom, no shower, and no clothing ministry at this time.

ARCH: Clients who are on Front Steps case management will be allowed in the building. Day services will be limited to clients on the Reservation List/Case Management. Non-Reservation List clients can access mail through the garage door in the alley, M,W,F 9am-10am only. List clients can access lockers twice daily, entering and exiting through the garage. Case managers are providing remote services for clients. Front Steps has secured forehead thermometers to check folks for fevers, with an eye to referring them to appropriate medical care and/or quarantine. There is now a quarantine room at the ARCH. CommUnity Care will be using the garage to triage Covid-19 screenings.

AISD will be CLOSED until indefinitely but has curbside meals. Families are advised to stay in their cars and not enter buildings during meal pick up. Children (up to age 19) must be present in the car to receive meals, OR documentation must be presented if children are not present (i.e. official letter/email showing child enrolled, report cards, attendance record from parent portal, birth certificate for child not in school, student ID --- tape to windshield if car pick-up or put on table if bus pickup). The Texas Department of Agriculture is no longer subsidizing weekend meal provision, so as of 3/31 no meals provided on weekends. Full list, schedule, map, and English/Spanish information can be found here: []

Austin Free-Net’s computer lab at the DeWitty Center is OPEN Monday-Friday from 9 AM -- 4 PM. PCs have been reduced by more than half to maintain social distancing requirements, and clients are required to disinfect their workstation when signing off. Clients are allowed 1 hour and at least 30 minutes as needs of clients may be prioritized; there may be a wait time. The team is providing digital literacy training and assistance, and priority will also be given to those working on resumes, job & unemployment applications, etc.

Austin Recovery outpatient substance use disorder treatment to go ONLINE. Still taking in new clients for residential treatment in compliance with safety standards.

Ascension Texas COVID-19 line - 1-833-919-1680, 6am-midnight.

Casa Marianella is still taking in new folks and quarantining. Not allowing visitors onto the property. 

CommUnity Care’s new, dedicated COVID-19 phone line for uninsured Travis County residents and established patients is 512-978-8775. Hours of operation are 8 AM to 5 PM Monday-Friday. CommUnity Care Clinics (brick and mortar facilities) that have closed include:

  • Austin OB Manor
  • Austin OB Riverside
  • Carousel Pediatrics May’s Crossing
  • Del Valle Health Center
  • Hornsby Bend Health Center
  • Manor Health Center, for the next few weeks, however this is a fluid situation and may evolve.
  • Dove Springs integral Care (MAT patients will go to South Austin location)

CommUnity Care DRIVE-THRU (and walk-up) CLINIC at Hancock Center Mon-Fri 9 AM-4 PM, Sat-Sun 9 AM-1 PM.

CommUnity Care Satellite Clinics at the ARCH & Care Connections OPEN by appointment only.

Communities for Recovery is offering Zoom-based Peer Support Meetings / Substance Abuse Support Meetings. These meetings are available to anyone in the community and facilitated by a certified Peer Recovery Support Specialist. Individuals may also call our center phone at 512-758-7686 if they would like to talk directly to a Peer Recovery Coach. Offerings/schedule can be found here:

Downtown Austin Community Court (DACC) - The Downtown Austin Community Court (DACC) will remain OPEN for social services only, “one person in, one person out” system with teleconferencing equipment for people to interact with their case managers. DACC court and community service operations will reopen along with the Austin Municipal Court schedule. Still providing bus passes and HEB cards. Working with a food bank to distribute food kits.

DACC’s intensive and triage case managers continue to be available to individuals experiencing homelessness. Controlled access to the DACC facility is being implemented in order to meet social distancing recommendations of Austin Public Health.  You may experience longer wait times while controlled access is in place. We apologize for any inconvenience and thank you for your patience.

Open regular business hours*:

Monday through Friday

8:00 a.m. – 5:00 p.m.

*Hours subject to change.

ECHO has suspended ALL outreach. 

ECHO Coordinated Assessment Walk-in Locations are closed and no longer seeing clients in person. The Southeast Health and Wellness clinic (2901 Montopolis Dr. Austin Tx 78741) is currently open to the public but has reduced its staff to only clinical services. Due to this change, Coordinated Assessments will no longer be done on-site. Please encourage individuals to request a Coordinated Assessment through our Aunt Bertha Screener which can be located on our website (

El Buen Samaritano food pantry will be open Tuesdays-Thursdays from 9-11AM. Food will be provided on a first come, first served basis. Our bilingual staff is available to assist you in both English and Spanish. At this time, we do not require documentation of any kind.If you are an organization seeking food pantry services for your clients, please contact our CEO, Rosamaria Murillo, at

Family Eldercare’s physical office is CLOSED to all non-staff members effective March 18, 2020 until further notice, and are shifting to remote operations. Family Eldercare can be reached by phone during regular business hours on our main line at (512) 450-0844. 

HealthWell Foundation is providing copay financial assistance up to $250 to help folks with delivered food, delivered medications, diagnostics, telehealth, and transportation costs. Recipient or household member must have tested positive for COVID-19, be considered high-risk, be immuno-compromised, or be under self-quarantine per physician’s directives, and live in the US or one of its territories, to qualify. []

HOST (Homeless Outreach Street Team) is continuing to provide targeted outreach services to individuals experiencing homelessness in the downtown and West Campus areas of Austin. To refer an individual to HOST please call 512-804-3720 or email 

Texas Health, & Human Services has set up a 24/7, toll-free COVID-19-related mental health line: 833-986-1919

Integral Care - update page re: services []. Urgent mental health care for adults and children still provided at 1165 Airport after a brief medical screening (512-472-4357), M-F 8 AM-10 PM, Sat-Sun/holidays 10 AM-8 PM; counseling, program services, medication and doctor’s services by telephone or telehealth, or in person if necessary and made by appointment. Medication-assisted therapy to proceed as usual. IDD services coordinated by phone or telehealth, or in person if necessary and arranged by appointment; testing services in person after brief screening (512-483-5800). Intakes are proceeding but must be scheduled via the hotline and are done over the phone.

Integral Care is distributing PHONES to folks experiencing homelessness and is doing targeted outreach. Call 512-472-HELP to assist someone in getting a phone, getting access to medications, etc

LifeWorks offices are now closed to the public. Many services are being offered remotely, and LifeWorks can be reached on our main phone line during regular business hours at (512) 735-2400.

The following LifeWorks support services are still available to clients:

The Youth Resource Center will operate walk-up services for individuals 26 and younger experiencing homelessness. Staff will provide the following basic needs to clients briefly outside the north lobby (YRC entrance):
• Bus passes, food/drink, mail, hand sanitizer, socks, feminine hygiene, handwashing station, and a phone.
• WiFi and outlets will be available outside the building until further notice.

Monday – Friday from 11 a.m. to 1 p.m.
835 N Pleasant Valley Road
YRC call/text line: (512) 473-9125

Existing clients can still maintain connection to their case workers, peer supporters or employment specialists by contacting them via phone/email. If you are in need of your support’s contact information, please call the main LifeWorks number (512) 735-2400.
• If you are a new client seeking LifeWorks services, please call the main LifeWorks number (512-735-2400) to be connected with programs and centralize intake.
• If you are not already connected to a counselor or peer supporter, and need immediate mental health attention, please call Rebecca Chavez for counseling (512-735-2166) or Beth Hutchinson for peer support services (512-735-2195). EMAIL JAIRID.PACILEO@LIFEWORKSAUSTIN.ORG FOR A FLYER.

Lighter Load ATX will be providing SHOWERS and LAUNDRY services at Camp RATT/Abbottsville Saturday, 3/28 10 AM to 3 PM, and at St. Andrew’s Presbyterian Church on Sunday, 3/29, 10 AM to 1 PM. Regular and fuller schedule to come.

Literacy Coalition of Central Texas offices are currently closed to the public. Many classes and services are being offered remotely. Call 512-326-8655 or email for more information. Covid-19 Updates and Resources pages for students and partners can be found on the website homepage at

The Other Ones Foundation A mobile hygiene truck (with showers) will visit different sites - see information in the Health and Hygiene section. The Oak Hill site is open as of 3/19, but at a very limited capacity of 10 people at a time (to allow for social distancing). The organization is asking that folks please make sure to call ahead of time to make sure there’s room for them before making the trip out. They can be reached at 512- 568-7557.

The SAFE Alliance remains open. Housing programs, including the Family Shelter, Supportive Housing and Rapid Re-Housing, as well as the Children’s Shelter and  Foster and Adopt in Austin program, are all open and operating. The Eloise House sexual assault clinic remains open, providing both in person and telehealth exams for recent survivors of sexual assault. Planet SAFE, the supervised visitation and exchange center, continues to provide safe exchanges. And many of the services – CARES for sex trafficking survivors, Strong Start for parents & child abuse prevention, Counseling, Expect Respect for teens & healthy relationships, and more – continue to work with clients in modified ways.

To access the programs mentioned, or if you think that you or someone you know may be a survivor of violence of abuse, please contact the free, confidential 24/7 SAFEline by phone at 512.267.SAFE (7233), text at 737.888.SAFE (7233), or chat at

Salvation Army shelters are and will be OPEN/operational during the “shelter in place” order from the City of Austin. However, the Downtown Shelter and the Austin Shelter for Women and Children (ASWC) are FULL and are not taking in new clients. The Rathgeber Center for Families is currently addressing the shelter waitlist.

Phone numbers:

(Single Adults) Downtown Shelter- 512-634-5900

(Women and children—17 years or younger) ASWC- 512-933-0600

(Family unit with a male 17 years or older) Rathgeber Center for Families- 737-256-6926

(Williamson County residents) Salvation Army Service Center- 512-943-8421 or email

Individuals who are currently in our shelters and/or enrolled in our post-shelter Passages Program are only able to receive rental and utility assistance.

Visit for more information.

ALL Social Security offices will be CLOSED starting 3/17. See the full press release for information about how to continue accessing services (typically online): 

Spectrum Wi-Fi Hotspots are now OPEN for public use across its coverage map, and Spectrum Wi-Fi is FREE for students pre-K to 12th and college for the next 2 MONTHS. More Info here.

St Andrew’s Presbyterian’s ministry to the homeless will be OPEN this Thursday (3/26) from 5:30-9 PM, early arrival encouraged for full access to services and supplies as available. A to-go meal and laundry drop-off will be available; showers will NOT be available. Its twice-monthly Saturday shower and pantry access is now suspended. Lighter Loads ATX will be providing SHOWERS and LAUNDRY service on Sunday, 3/29, from 10 AM to 1 PM.

Street Youth Ministry remains OPEN to serve our homeless young adult clients. We are in Drop-by mode with service outdoors with six foot spacing. Drop-by service is 12-4 PM Mon-Fri. We are still accepting new clients who are young adults and homeless or already enrolled in other programs to prevent homelessness. We are not expanding our services to all ages or other poverty parameters beyond our mission target for the safety of everyone. We are also continuing outreach in San Marcos on Friday afternoons. We have a home team to respond to questions by phone 9-5 M-F. We are accepting drop-off of non-perishable items 12:30-3:30 M-F.

Sunrise Community Church Homeless Navigation Center will remain OPEN (weekdays 9-1) but serving outside at a 6-foot distance. Food, coffee, mail, SPID’s. PATH is also currently still engaged here. CA’s available on a limited basis. Shower access is CLOSED, but The Other Ones Foundation comes once a week and the city has provided bathrooms and handwashing stations.

Texas Center Point Veterans Services is still OPEN, providing screening, assessment, case management, emergency financial assistance, and behavioral health counseling through phone, email, and online services to qualified veterans, dependents, and surviving spouses in Bastrop, Bell, Coryell, Hays, Williamson, and Travis Counties. For inquiries and referrals to our services, you may call at 512-297-2990 or send an email to

Unemployment: follow this link from the Texas Workforce Commission:

University United Methodist Church is handing out sack lunches and providing some hygiene products at 8 a.m. every Saturday in their parking lot. 



Food Access

Angel House / Austin Baptist Chapel is providing sack breakfast from 9:30-10 AM and sack lunches 11 AM-12:30 PM. No inside dining room, no restroom, no shower, and no clothing ministry access at this time.

Austin Public Health-WIC (Special Supplemental Nutrition Program for Women, Infants, and Children) is issuing benefits through the mail. The Neighborhood Centers now have a fully-staffed emergency food helpline at 512-972-5133 and are working with Central Texas Food Bank to provide shelf-stable food. They will also be providing emergency rent and utilities assistance at 512-972-5780 starting 4/6 (press release here).

Bread For All partnered with the Central Texas Food Bank and FaithPresbyterian Church at 1314 E Oltorf St, Austin, TX 78704 adjusted hours are currently 4pm - 7pm (or until we hit 100 units served - our upper limit). We also sponsor a mobile distribution with the food bank at Parker Lane United Methodist (2105 Parker Lane) the second Tuesday of the month from 9am-10am. All are welcome.

Caritas of Austin Community Kitchen will be CLOSED to diners until further notice but will continue providing SACK LUNCHES Monday-Friday 11 AM-12:30 PM. Clients will continue to have access to food from our pantry. Serving clients who are on caseload remotely with case management/housing stability services; and in-person with groceries through our food pantry practicing social distancing. The lobby is OPEN M/T/W/Th- 8am-4:45pm and Fri- 8am-11:45am to the public, 1 person at a time to access water, bathrooms, and phones.

Central Presbyterian (200 E. 8th, corner of 8th and Brazos) will continue to offer sack lunches on Tuesdays at 11 AM (women only). Sack breakfasts will be available to all on Thursdays from 8-9:30 AM. No restroom access, other service suspended as long as shelter-in-place is in effect.

All City Of Austin Neighborhood Center food pantry services are CLOSED as of 3/16.

El Buen Samaritano food pantry will be OPEN Tuesdays-Thursdays from 9-11AM. Food will be provided on a first come, first served basis. Our bilingual staff is available to assist you in both English and Spanish. At this time, we do not require documentation of any kind. If you are an organization seeking food pantry services for your clients, please contact our CEO, Rosamaria Murillo, at

First Baptist Austin is CLOSED but is currently working to figure out the best way to serve neighbors to-go dinners on Wednesday evenings. Updates to follow by Wednesday the 25th.

Foundation Communities can provide assistance with Health Insurance Marketplace applications by PHONE. To determine eligibility, book an appointment online [], leave a voicemail message at 512-381-4520, or email

Foundation for the Homeless / Feed My People breakfast will be distributing breakfast tacos in paper bags for those seeking a Tuesday/Thursday breakfast. Distribution will be outside on the corner of 13th & Lavaca starting around 6AM. Clients will have limited access to the church building, 2 of “each” gender to use the bathroom. No showers will be offered.

Gateway Church - Feed the Community Food Pantry ,7104 McNeil Dr., Austin, TX 78729 - Wednesdays 10am to 12pm

Green Doors’ services are still OPEN to eligible veterans (transitional housing) and affordable housing residents (affordable rental or PSH with vouchers) until capacity is full. They may require a brief hotel stay for folks seeking to join the transitional housing program (and Green Doors would cover the cost); affordable rentals are immediate admission because they are single occupancy. If you have eligible clients, contact or 512-469-9130 for information or applications.

Good Apple is providing FREE food assistance to folks 55+ and/or immuno-compromised, and it appears people can sign up on behalf of others who meet those criteria. It appears to be for groceries. Turnaround time varies but as of right now appears to be within 48 hours.

[ / available in English & Spanish]

[Here is a local link apparently coordinated by the Hope food pantry, Good Apple and possibly UT in English & Spanish:]

Mobile Loaves & Fishes will continue as long as there are volunteers to serve on the food trucks. With reduced volunteers, we are currently operating under limited schedules. For locations and schedules, visit Below our MLF trucks map is a new map and list of organizations that are also serving meals around the city, which is being updated daily from information we receive from this Google Doc. We’ve teamed up with Sunrise to help get additional meals to them five days a week, and we’ve also teamed up with The Other One’s Foundation to deliver 100 meals to them Monday-Friday at their mobile hygiene locations.

All City Of Austin Neighborhood Center food pantry services are CLOSED but there is a fully-staffed emergency food helpline at 512-972-5133. Working with Central Texas Food Bank to provide shelf-stable food. Check here for updates: []

The Other Ones Foundation’s Oak Hill site is OPEN as of 3/19, but at a very limited capacity of 10 people at a time (to allow for social distancing). The organization is asking that folks please make sure to call ahead of time to make sure there’s room for them before making the trip out. They can be reached at 512- 568-7557. The Other Ones Foundation is partnering with Mobile Loaves and Fishes and the Trinity Center to prepare weekly food drops, and will utilize HMIS so that other service providers have a sense of who has been reached.

Sunrise Community Church Homeless Navigation Center will remain OPEN (weekdays 9-1) but serving outside at a 6-foot distance. Food, coffee, mail, SPID’s.

Food pantries at Travis County Community Centers remain OPEN, but people need to call and schedule an appointment (no in-person applications) before going to pick up food. []

Trinity Center is providing folks the opportunity to check their mail between 11 AM - 2 PM Monday-Friday. Takeaway breakfast service will resume Monday 4/6 at 9:30 AM (Monday-Friday) until all meals (80) are served.

Victory Ministries Hot meals provided at the church (2300 Canterbury St) but supplies are VERY LOW. People being served outside only. If able, PLEASE CALL 512-480-9628 to check status before coming.

Westover Hills Church of Christ- They are providing food (non-perishable groceries) for everyone on Tuesdays and Thursdays from 1 pm to 3 pm. Drive-thru style. They are located at 8332 Mesa Dr., Austin, TX 78759.

Food for Seniors

Parks and Recreation Department (PARD) will distribute curbside for seniors at three locations (Meal distribution is for pre-registered patrons; Unregistered individuals interested in registering can come to one of the locations below during the scheduled time on a first come, first served basis, pending available food)

Metz Recreation Center
2407 Canterbury Street, Austin, TX 78702

Gus Garcia Recreation Center
1201 East Rundberg Lane, Austin, TX 78753

Meals on Wheels and More [Main Office]
3227 E. 5th Street, Austin, TX 78702


Austin Independent School District Food Access

AISD will be CLOSED until May 4th but will have curbside meals after Spring Break if schools continue to be closed. Families are advised to stay in their cars and not enter buildings during meal pick up. Children (up to age 19) must be present in the car to receive meals. Full list, schedule, map, and English/Spanish information can be found here: []

Round Rock Independent School District Food Access

Round Rock ISD will be CLOSED until May 4th but in collaboration with the Texas Department of Agriculture will prepare and distribute meals for children under the age of 19 at 10 locations around the District. Meals will be provided Monday through Friday and children must be present to receive a meal.

Round Rock ISD be serving curbside breakfast from 8  – 9 a.m. and lunch from 11 a.m. – 1 p.m. at the following locations:

Please continue to visit Round Rock ISD’s COVID-19 web page for the latest information and updates. We will also provide information on our Facebook and Twitter pages


City Facilities

Austin Energy - There will be no utilities disconnections during the pandemic (information in English/Spanish here). Austin Energy is providing assistance for limited-income and medically vulnerable customers, and deferred payment plans for others; its Customer Care Contact Center can be reached at 512-494-9400. Walk-in payment centers are CLOSED as of 3/18; other options for payment can be found here.

ALL Austin Public Library locations are CLOSED, except for Terrazas and Little Walnut (which will only be open for restroom access; see full list, with hours, above). Wi-Fi Hotspots will remain enabled during the closure. There are also now port-a-potties outside Terrazas (1105 E Cesar Chavez), Ruiz (1600 Grove) and Little Walnut (Rundberg/Lamar).

ATCEMS Community Health Paramedic team is at this time providing its regular services to folks experiencing homelessness such as street outreach, medical and social needs assessments.

The City of Austin has temporarily closed the following facilities and adjusted programming

•  All library branches (see Health & Hygiene section for exceptions)
•  All Austin Municipal Court locations  (please see DACC info above)
•  Austin Animal Center (closed to the public)
•  Austin Public Health:

  o   Neighborhood Centers and WIC clinics are closed to the public. Staff will be operating alternative service models for delivering food, online assistance, and distributing benefits.

  o   Immunizations clinics are closed to the public. However, the call center will continue to be maintained.

  o   The Office of Vital Records is closed to the public. Staff are continuing to process mail-in, online, and phone orders at this time.

•  Parks and Recreation Department:

  o   All pools, tennis centers, athletic programs, recreation centers, and cultural centers (Meal services for kids and seniors will continue.)

  o   Golf closures include: pro shop, golf cart rentals, restrooms, food concessions, and other amenities. Walk-on golf play at the City’s municipal golf courses will continue. Golfers are advised that course amenities will not be open or operational if they choose to access the golf courses.

•  Both Utility Payment Centers. More payment options can be found here.

The City of Austin’s Neighborhood Centers will be providing rent and utilities assistance starting Monday, 4/6 at 512-972-5780, and the Travis County Community Centers are also providing rent and utilities assistance.

Go back to the Homeless Strategy COVID-19 Support page.

Go to the City of Austin COVID-19 Information page.