Office staff will assist you in documenting your complaint in your interview with a complaint specialist. The interview is digitally recorded, and your statement is typed, signed and notarized. The statement and recording are then forwarded to IA and are reviewed for potential policy violations. If your complaints rise to the level of a policy violation, IA classifies complaints as A or B.
Class A and B complaints have been deemed to present potential policy violations that warrant closer examination to identify, address and correct officer conduct. Class C or D complaints are not investigated in a traditional manner, but are relegated to supervisors to identify performance and or training issues.
Investigation & Review
IA investigates or reviews all formal complaints. If your complaint is investigated, an office staff member is present at all interviews and monitors the progress of the investigation. Once an investigation is completed, the Office of the Police Monitor (OPM) reviews the investigation for completeness and fair application and interpretation of rules, regulations and policy. The OPM has unfettered access to the IA investigative process.